Privacy Policy

Effective Date: 5/17/2025

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about your privacy rights and how the law protects You.  We may use Your Personal Data to provide and improve Our service.  By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.  This Privacy Policy has been created with the help of the Free Privacy Policy Generator.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.

• Company (referred to as either "PPTW”, "We", "Us" or "Our" in this Agreement) refers to Phoenix Physical Therapy and Wellness, LLC, Mailing address: 15202 NW 147th Dr Suite 1200-228 Alachua, FL 32615.

• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

• Personal Data is any information that relates to an identified or identifiable individual.

• Service refers to the Website

• Service Provider means any natural or legal person who processes the data on behalf of PPTW. It refers to third-party companies or individuals employed by PPTW to facilitate the Service, to provide the Service on behalf of the PPTW, to perform services related to the Service or to assist PPTW in analyzing how the Service is used.

• Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service

• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

• Website refers to the Phoenix Physical Therapy and Wellness website, accessible from www.PPTW386.com

• You or Your means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

1. Information we collect: 

We may collect Your personal information that You voluntarily provide when You:

• Fill out forms on our Website

• Contact us via phone or email

• Submit information through Facebook lead forms or other forms

The types of Personal Data We collect include:

• Name 

• Email address

• Phone number

• Address

We may also collect non-personal data such as:

• Cookies and Tracking Technologies: We may use Cookies and similar technologies such as Web Beacons to enhance the functionality of Our Website and personalize Your experience. You can choose to disable Cookies in Your browser settings, but this may affect how certain parts of Our Website function.

• Browser type

• Pages visited on the Website

• Time spent on pages (via Google Analytics)

Usage Data

• Usage Data is collected automatically when using the Service

• Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

• When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

• We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

2. How we use your information: We may use the personal information collected for the following purposes:

• To contact or communicate with You regarding Our services, promotions, and updates via emails, SMS, phone calls, or other equivalent forms of electronic communications

• To manage or respond to inquiries or requests from You to Us

• To provide You with news, special offers, and general information about goods, services, or events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information

• To optimize and improve user experience on Our Website based on interaction data

• To provide and maintain Our Service

• To manage Your Account

• To deliver targeted advertising or promotional materials through social media platforms such as Facebook

• For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

• With Your consent: We may disclose Your personal information for any other purpose with Your consent.

3. Law enforcement: Under certain circumstances, We may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

4. Other legal requirements: We may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation

• Protect and defend the rights or property of PPTW

• Prevent or investigate possible wrongdoing in connection with the Service

• Protect the personal safety of Users of the Service or the public

• Protect against legal liability

5. Facebook Lead Forms: When using Facebook lead forms, Personal Data you provide is governed by both Facebook’s Privacy Policy and Ours. We collect, store, and use this Personal Data solely for communication and marketing purposes related to Our services.

6. Google Analytics: We may utilize Google Analytics to gather insights about how users engage with Our Website. This may include anonymous data such as (this information is collected using Cookies but does not personally identify You). For more details on how Google handles Your Personal Data, please review Google’s Privacy Policy):

• Browser and device type

• Referring site

• Time spent on different pages

7. Data Retention: We retain Your Personal Data only for as long as it serves the purposes for which it was collected or as required by law.  If You wish to have Your Personal Data deleted, You can contact Us directly (see Section 15 below).

8. Your Rights: You have the right to:

• Opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in emails or contacting Us

• Request access to or deletion of Your Personal Data by emailing us at Robin@PPTW386.com

• Correct any inaccuracies in Your Personal Data

9. Data Security: We implement security measures to protect Your Personal Data against unauthorized access, disclosure, or misuse. While We strive to protect Your Personal Data, no online system can be completely secure. We recommend you take steps to secure Your own devices and accounts.

10. Sharing Information with Third Parties: We may share Your Personal Data with trusted third-party service providers, such as:

• Google Analytics, for website performance tracking

• Email service providers for marketing communications

• Facebook, for marketing and lead generation

• These third parties are required to comply with Our data protection standards and only use Your Personal Data for agreed-upon purposes.

11. Links to Other Websites: Our Service may contain links to other websites that are not operated by Us.  If You click on a third party link, You will be directed to that third party's site.  We strongly advise You to review the Privacy Policy of every site You visit.  We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.

12. Children's Privacy: Our Service does not address anyone under the age of 13.  We do not knowingly collect personally identifiable information from anyone under the age of 13.  If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us.  If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

13. Business Transactions: If PPTW is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

14. Changes to This Privacy Policy: We may update this Privacy Policy periodically to reflect changes in Our practices or legal requirements.  Any significant updates will be posted on Our Website with the updated “Effective Date.”  We encourage You to review this policy regularly.

15. Contact Information:  If You have any questions, concerns, or requests regarding this Privacy Policy, please contact Us at:

Phoenix Physical Therapy and Wellness  Attn: Robin Tomlin

Mailing Address: 15202 NW 147th Dr Ste 1200-228 Alachua, FL 32615

Email: Robin@PPTW386.com

Phone: 386-292-2879